Scanner Repair
Professional Scanner Repair and Service in Marin County, CA
Why won't my scanner communicate with my PC? Why are my scans blurry or skewed? When a scanner fails, archiving, scan-to-email and document workflows stop with it. GMS Lazerworks repairs desktop document scanners, flatbeds and high-volume production scanners across Marin and Sonoma.
- Local since 1989
- Same-day service
- 90-day guarantee on parts & labor
- All makes & models
Scanners do more than copy
Offices depend on scanners for:
- Digital archiving for compliance and saving space
- Scan-to-email and scan-to-cloud distribution
- OCR for searchable documents
- Batch scanning of large document sets
- Legal discovery and audit preparation
Scanner service options
On-site repair with scanner-specific diagnostic tools and common parts. In-shop restoration and calibration at our Novato service center. Preventive maintenance: optical cleaning, ADF roller replacement, calibration and software updates. We also help integrate network scanners with email, shared folders and document-management systems.
Common scanner problems we fix
Blurry, streaked or discolored scans
Dirty glass and optics, lamp or sensor wear and calibration drift. We clean, replace and recalibrate for sharp images.
ADF jams and double-feeds
Worn feed rollers and separation pads cause misfeeds on multi-page jobs. We replace them and adjust the pickup.
“Scanner not found” on your PC or Mac
Driver conflicts after OS updates and network changes are the usual cause. We resolve compatibility and connection problems.
Scan-to-email or network scanning stopped working
Mail-server, password and certificate changes break scan workflows. We reconfigure them.
Mechanical transport problems
Pages feeding crooked, motor or belt failures. We repair and adjust the paper transport.
Brands we service
We work on all makes and models, including HP, Brother, Xerox, Lexmark/IBM, Canon, Epson, Gestetner, Ricoh, Dell, Konica Minolta, Lanier, Savin, Kyocera/Mita, Panasonic, Samsung, Pitney Bowes, Fujitsu, Sharp, Muratec and Okidata. Brand guides:
What customers say
My printer was not prepared for Napa’s recent earthquake…
Scanner Repair by town
We’re at 94 Galli Drive in Novato and cover Marin, southern and central Sonoma, Napa and Richmond. Pick your town for drive times, neighborhoods and local answers:
Marin County
Sonoma County
Napa County
Contra Costa County
Scanner Repair FAQ
My scanner is producing blurry or distorted images. Can it be repaired?
Usually, yes. Blurry scans are typically caused by dirty glass, calibration issues or sensor wear, all of which we can service.
Do you repair both flatbed and document-feed scanners?
Yes. We repair flatbeds, automatic document feeders (ADF) and high-volume production scanners, including Fujitsu/Ricoh fi-Series and ScanSnap, Canon imageFORMULA, Epson WorkForce, Kodak and Panasonic.
Can you fix older scanners the manufacturer no longer supports?
Often. We can frequently source parts for discontinued models, and if repair isn't practical we'll recommend a replacement.
Can you set up scan-to-email or scan-to-folder?
Yes. We configure network scanning and OCR as well as repairing the hardware.
Other services
Printer Repair
Laser and inkjet printer repair in Marin and Sonoma since 1989. Same-day on-site service for HP, Canon, Brother, Epson and every major brand. 90-day guarantee.
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Copier Repair
Same-day copier and multifunction (MFP) repair across Marin and Sonoma. Canon, Xerox, Ricoh, Konica Minolta, Sharp and more. Local since 1989, 90-day guarantee.
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Fax Machine Repair
Fax machine and multifunction fax repair in Novato, Marin and Sonoma. Line errors, failed transmissions, paper feed problems. Local technicians since 1989.
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Plotter Repair
Wide-format plotter repair for architects, engineers, contractors and print shops in Marin and Sonoma. HP DesignJet, Canon imagePROGRAF, Epson SureColor.
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Toner & Cartridge Delivery
Printer cartridges, toner and drums delivered by a technician. Free delivery on orders of $75 or more across Marin and Sonoma, plus cartridge recycling and a 90-day guarantee.
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Computer & IT Support
PC, Mac and laptop repair plus small-office IT support in Novato, Marin and Sonoma. Tune-ups, virus removal, data recovery, backups and OS rebuilds.
Learn moreNeed scanner repair today?
Call us Mon–Fri 8:30 AM – 5:00 PM and we’ll do our best to solve it. If a service call is needed we’ll send a technician, often within the hour.