Printer Repair
Professional Printer Repair Services in Marin County, CA
Why are my printed pages too light, spotty, or streaked with lines? Why is my printer running so slowly? Printers can run reliably for years and then stop without warning. GMS Lazerworks has repaired laser and inkjet printers for Marin and Sonoma businesses since 1989, and you never have to fill out an online service request. Just call.
- Local since 1989
- Same-day service
- 90-day guarantee on parts & labor
- All makes & models
On-site repair, or bring it to our Novato shop
Our technicians can be dispatched to your office in Novato, San Rafael, Mill Valley, Petaluma, Santa Rosa and the surrounding towns, often the same day, with diagnostic tools and common replacement parts on hand. Most problems are fixed on the first visit.
Prefer to drop it off? Bring your printer to 94 Galli Drive in Novato. Depending on the repair and parts availability, we can often have it ready quickly, and complex repairs that need a bench and full disassembly are done in-shop.
Preventive maintenance
Regular cleaning, roller replacement and firmware updates stop most breakdowns before they happen. We spot worn parts early so a failing fuser or pickup roller doesn't take your office down on a deadline day.
How a repair works
- Call us. We'll walk through basic troubleshooting by phone and dispatch a technician if needed.
- On-site diagnosis with the tools and common parts to find the cause, not just clear the symptom.
- A clear estimate before any work starts.
- Repair, then a test print run before we leave.
- Every repair backed by our 90-day guarantee on parts and labor.
Common printer problems we fix
Paper jams that keep coming back
Recurring jams usually point to worn feed rollers, a failing duplexer, the wrong paper settings or debris in the paper path. We find the cause so the jam doesn't return next week.
Faded, streaked or spotty prints
Toner or drum wear, fuser problems, clogged print heads and internal contamination all show up as poor print quality. We diagnose which one it is and fix it.
“Printer offline” and network errors
Driver conflicts, IP changes and Wi-Fi drop-outs stop whole offices from printing. We reconfigure the printer and your computers so it stays reachable.
Cartridge not recognized
Chip errors, low-toner warnings on a new cartridge and leaking ink are common. We sort out the cartridge and can recommend compatible supplies that cost less.
Won't power on or grinding noises
Power supplies, motors, gears and sensors wear out. We repair the mechanical and electrical faults that stop a printer from running.
Brands we service
We work on all makes and models, including HP, Brother, Xerox, Lexmark/IBM, Canon, Epson, Gestetner, Ricoh, Dell, Konica Minolta, Lanier, Savin, Kyocera/Mita, Panasonic, Samsung, Pitney Bowes, Fujitsu, Sharp, Muratec and Okidata. Brand guides:
What customers say
Printer Repair by town
We’re at 94 Galli Drive in Novato and cover Marin, southern and central Sonoma, Napa and Richmond. Pick your town for drive times, neighborhoods and local answers:
Marin County
Sonoma County
Napa County
Contra Costa County
Printer Repair FAQ
How quickly can you respond to a printer that's down?
Call us during business hours (Mon–Fri 8:30–5:00). Our technicians can often diagnose problems over the phone, and when a visit is needed we can often have a technician on-site the same day in Marin and southern Sonoma.
Do you service older printer models?
Yes. We work on current and legacy printers. If parts are still available we can usually restore an older printer, and if they aren't we'll tell you honestly.
What if my printer isn't worth repairing?
We'll give you a straight answer based on the repair cost versus replacement value, and suggest models if replacing makes more sense.
Is your work guaranteed?
Every repair carries a 90-day guarantee on parts and labor.
Can you set up a new printer on our network?
Yes. We handle printer setup, network configuration and driver installation as well as repairs.
Other services
Copier Repair
Same-day copier and multifunction (MFP) repair across Marin and Sonoma. Canon, Xerox, Ricoh, Konica Minolta, Sharp and more. Local since 1989, 90-day guarantee.
Learn more
Scanner Repair
Document and flatbed scanner repair in Marin and Sonoma. Fujitsu/Ricoh ScanSnap and fi-Series, Canon imageFORMULA, Epson WorkForce. Same-day service, since 1989.
Learn more
Fax Machine Repair
Fax machine and multifunction fax repair in Novato, Marin and Sonoma. Line errors, failed transmissions, paper feed problems. Local technicians since 1989.
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Plotter Repair
Wide-format plotter repair for architects, engineers, contractors and print shops in Marin and Sonoma. HP DesignJet, Canon imagePROGRAF, Epson SureColor.
Learn more
Toner & Cartridge Delivery
Printer cartridges, toner and drums delivered by a technician. Free delivery on orders of $75 or more across Marin and Sonoma, plus cartridge recycling and a 90-day guarantee.
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Computer & IT Support
PC, Mac and laptop repair plus small-office IT support in Novato, Marin and Sonoma. Tune-ups, virus removal, data recovery, backups and OS rebuilds.
Learn moreNeed printer repair today?
Call us Mon–Fri 8:30 AM – 5:00 PM and we’ll do our best to solve it. If a service call is needed we’ll send a technician, often within the hour.