Brother service
Brother Repair and Service in Marin and Sonoma
Brother HL lasers and MFC all-in-ones are workhorses in small offices across Marin and Sonoma. When they break down, we fix the print engine, the scanner and the fax.
- Local since 1989
- Same-day service
- 90-day guarantee on parts & labor
- All makes & models
Brother equipment we work on
- HL laser
- HL-L2395DW, HL-L3270CDW
- MFC all-in-one
- MFC-J995DW, MFC-L2750DW
- DCP
- Compact copier-printers
Don’t see your model? We service all makes and models. Call with the model number and we’ll confirm.
Common Brother problems we fix
- “Replace drum” messages that won't clear
- Paper jams from worn pickup rollers
- Fax send and receive errors on VoIP lines
- Scanner not detected after computer updates
Brother services
Brother printer repair
Recurring jams usually point to worn feed rollers, a failing duplexer, the wrong paper settings or debris in the paper path. We find the cause so the jam doesn't return next week.
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Brother fax machine repair
Often caused by VoIP lines, ECM and baud-rate settings, or a failing modem. We test the line and adjust settings or repair the hardware.
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Brother scanner repair
Dirty glass and optics, lamp or sensor wear and calibration drift. We clean, replace and recalibrate for sharp images.
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Brother toner & cartridge delivery
Tell us the printer or copier model and we'll match the exact toner, drum or ink.
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Brother copier repair
Copiers have long paper paths, multiple trays and finishers. We check feed-roller wear, sensors and misalignments so jams stop recurring.
Learn moreBrother service questions
My Brother still says replace drum after I replaced it. Can you help?
Yes. It's usually a reset or a sensor issue, and we can sort it out on-site or over the phone.
Do you deliver Brother toner and drums?
Yes, free on orders of $75 or more.
Brother printer repair near you
Nearest to our Novato shop:
GMS Lazerworks is an independent service provider and is not affiliated with or authorized by these manufacturers. Brand names and logos identify the equipment we service.
Brother giving you trouble?
Call us Mon–Fri 8:30 AM – 5:00 PM and we’ll do our best to solve it. If a service call is needed we’ll send a technician, often within the hour.