Novato · Marin · Sonoma · Since 1989
Repair and Service When You Really Need It for Printers, Scanners, Copiers, Computers
Having a problem with your printer, scanner, copier or computer? Call GMS Lazerworks Monday through Friday, 8:30 to 5:00, and we'll do our best to solve it. If a service call is needed we'll send a technician, often within the hour. Or bring your equipment to our Novato shop.
- Local since 1989
- Same-day service
- 90-day guarantee on parts & labor
- All makes & models
Scanner feed repair on the bench 
Toner stocked in Novato 
LaserJets in for service 
Fusers, gears and rollers 
Drum and toner swaps 
Suite A-2, 94 Galli Drive
Services
What we fix
All makes and models, on-site across Marin and Sonoma or at our Novato shop.
Printer Repair
Laser and inkjet printer repair in Marin and Sonoma since 1989. Same-day on-site service for HP, Canon, Brother, Epson and every major brand. 90-day guarantee.
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Copier Repair
Same-day copier and multifunction (MFP) repair across Marin and Sonoma. Canon, Xerox, Ricoh, Konica Minolta, Sharp and more. Local since 1989, 90-day guarantee.
Learn moreScanner Repair
Document and flatbed scanner repair in Marin and Sonoma. Fujitsu/Ricoh ScanSnap and fi-Series, Canon imageFORMULA, Epson WorkForce. Same-day service, since 1989.
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Fax Machine Repair
Fax machine and multifunction fax repair in Novato, Marin and Sonoma. Line errors, failed transmissions, paper feed problems. Local technicians since 1989.
Learn morePlotter Repair
Wide-format plotter repair for architects, engineers, contractors and print shops in Marin and Sonoma. HP DesignJet, Canon imagePROGRAF, Epson SureColor.
Learn moreToner & Cartridge Delivery
Printer cartridges, toner and drums delivered by a technician. Free delivery on orders of $75 or more across Marin and Sonoma, plus cartridge recycling and a 90-day guarantee.
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Computer & IT Support
PC, Mac and laptop repair plus small-office IT support in Novato, Marin and Sonoma. Tune-ups, virus removal, data recovery, backups and OS rebuilds.
Learn moreCommon problems we solve every day
Printer always jamming?
Jams are often a symptom: worn feed rollers, wrong paper settings or damaged parts. We fix the cause, not just the jam.
Printer repairCopies streaked or faded?
Usually the drum, toner, fuser or internal contamination. We clean, repair or replace the part to restore clean copies.
Copier repairScanner won't talk to your PC?
“Scanner not found” errors come from driver conflicts and network changes. We get it communicating again.
Scanner repairComputer slow or crashing?
We diagnose failing hardware, software conflicts, viruses and network issues on PCs and Macs.
Computer & IT supportHow it works
Fast on-site repair, or come to our Novato location
Our technicians can be dispatched to your office prepared to resolve the problem, or you can bring your machine to 94 Galli Drive. Depending on the service and parts availability, we can often have your equipment repaired and ready within the hour. We work on all makes and models, and our goal is simple: get you back in business as quickly as possible.
Call
Call Monday to Friday, 8:30 to 5:00, and we’ll do our best to solve it.
Diagnosis
Our technicians can often diagnose problems over the phone and provide immediate solutions.
On-site or drop-off
A technician comes to you, often within the hour, or bring it to Galli Drive.
- Experienced technicians. Certified, and counted on for expert, reliable service for 37 years.
- 90-day guarantee on parts and labor.
- Free equipment cleaning for customers who buy their toner from GMS Lazerworks.
Reviews
What customers say
I have Used GMS for several years…
It was 3:45 pm on a Friday afternoon when our HP 4345 mfp all in one printer went down with a massive paper jam…
My firm has been working with George and GMS Lazerworks for over 20 years…
Some of the organizations we’re proud to have worked with:
- Lucasfilm
- JDS Uniphase
- Esurance
- Dominican University
- Westamerica Bank
- Riverbed
- Guide Dogs for the Blind
- Calix Networks
Brands
Brands we service
Supplies
Printer cartridge and toner delivery
We carry a full line of printer cartridges, toner, drums and parts. Supplies are delivered by a skilled service technician who can answer questions and picks up your empties for recycling. Orders of $75 or more are delivered free.
Service areas
Where we work
Same-day service across Marin and Sonoma from our Novato shop, plus Napa and Richmond. See all service areas.
Marin County
Napa County
Contra Costa County
Guides
Straight answers from the shop
When to Repair vs. Replace a Printer: A Technician's Honest Guide
Should you fix your printer or buy a new one? A Novato repair shop's rules of thumb on age, cost, red flags and cost per page, from 35+ years of printer repair in Marin and Sonoma.
Read the guideFrequently asked questions
Do you offer same-day repair?
Yes. Call Monday to Friday between 8:30 and 5:00 and we'll do our best to solve it. Our technicians can often diagnose problems over the phone, and if a service call is needed we can often have a technician on-site the same day, sometimes within the hour in and around Novato.
Can I bring my equipment to you?
Yes. Bring it to 94 Galli Drive, Suite A-2 in Novato. Depending on the repair and parts, we can often have it ready quickly.
What brands do you repair?
All makes and models, including HP, Canon, Brother, Epson, Xerox, Ricoh, Konica Minolta, Lexmark, Kyocera, Sharp and more.
Is your work guaranteed?
All of our work is backed by a 90-day guarantee on parts and labor.
Do you deliver toner?
Yes. A technician delivers your cartridges, toner and drums and picks up empties for recycling. Delivery is free on orders of $75 or more.
Want your printer, scanner, copier or computer problem solved?
Call us Mon–Fri 8:30 AM – 5:00 PM and we’ll do our best to solve it. If a service call is needed we’ll send a technician, often within the hour.